Shipping and returns

Shipping and returns

We ship internationally. The shipping charges will be added to your order as you proceed to checkout, and will be determined by the Country your order will ship to. Free shipment might be available for certain amounts and countries.

Customs, duties and taxes
When ordering from you’re responsible for assuring the product can be lawfully imported to the destination.
The recipient is the importer of record and must comply with all laws and regulations of the destination. Orders shipped outside of the European Economic Community may be subject to import taxes, customs duties and fees collected by the destination country. The recipient of an international shipment may be subject to such import taxes, customs duties and fees, which are collected once a shipment reaches the recipient’s country. Additional charges for customs clearance must be fulfilled by the recipient; pallucco Srl has no control over these charges, nor can it predict what they may be.

Please inspect your merchandise immediately upon delivery, and report any damage to the company within 24 hours of receipt. Customer bears full responsibility for any damage not reported within this 24-hour period. We recommend hiring a qualified electrician to install your lighting fixtures. pallucco Srl is not responsible for any damage or defects due to faulty installation.

Returns policy
Returns may be made, but will require a valid Authorization which may be requested by contacting the customer service by e-mail at [email protected]

Name & Full address
Order number
Items to be returned
Reason for return
Please pay close attention to the following items:

Please check all your boxes as soon as you receive them. Pallucco Sas cannot be responsible for any missing or damaged goods if we are not notified within 24 hours from time received.
Sale items are not eligible for returns. Defective sale products will be repaired or replaced at the company’s discretion.
Items that have been installed or not in original carton or packaging are not returnable.
We will credit your account once a return has been inspected and is determined to be valid.